Who are the users
Operation Team technical background who fix issues.
Managers multple background who manage the products, applications or services.
There are 33 services in the system, 5-100 applications in each service, and multiple KWI/KMI indicate the performance of the application. If one of the KWI/KMI indicate an issue, might affect multiple applications, the worst case will trigger the whole service offline. (hierarchy see below)