Who are the users
Technical users who fix issues.
Non-technical users who manage applications or services
![](https://freight.cargo.site/t/original/i/bbaf575dd00a88e76d64eae7563a0195a84330822bec686429f705d3dc72eaa0/Group-16.png)
Information Architecture
There are 33 services in the system, 5-100 applications in each service, and multiple KWI/KMI indicate the performance of the application. If one of the KWI/KMI indicate an issue, might affect multiple applications, the worst case will trigger the whole service offline.
![](https://freight.cargo.site/t/original/i/ac27e5ec73cf2479e5655f5b2eda21a09792b72f3d33f1e55266346f60efc1b6/0000025.png)